Effective Date: Jan 08, 2026
At Transmax Solutions LLC, we take pride in the high level of professional labor and industry expertise we provide to our Carrier partners. Because our services involve immediate administrative actions and freight negotiations, we adhere to the following policy:
1. NO-REFUND POLICY
All fees paid to Transmax Solutions LLC for dispatch services are non-refundable.
- Earned Fees: A fee is considered fully earned once a load has been successfully coordinated and a Rate Confirmation has been executed.
- Labor Costs: Because our dispatchers begin the labor of load-searching, vetting, and negotiation immediately upon your request, we do not offer refunds for “change of mind” or “driver unavailability” after a load has been secured.
2. CANCELLATION OF SERVICE AGREEMENT
- Notice Period: Either party may terminate the ongoing dispatch service relationship by providing seven (7) days’ written notice to the other party via email.
- Outstanding Balances: Upon cancellation, the Carrier is responsible for paying all outstanding invoices for loads dispatched prior to the effective date of termination.
3. CHARGEBACK POLICY
Transmax Solutions LLC values transparent billing. If you believe there is an error on your invoice, you must contact support@transmaxsolutions.com within 48 hours of the invoice date. Initiating a chargeback with your credit card provider or bank without first attempting to resolve the issue with our billing department is considered a breach of our Terms of Service and will result in the immediate reporting of the dispute to the FMCSA and business credit agencies.